Making payments in MassTaxConnect (2024)

Can I store banking information on MassTaxConnect?

Yes. MassTaxConnect will allow you to store banking information using Payment Channels. This may eliminate the need to enter a routing and bank account number every time a payment is made.

A Payment Channel is a method for storing bank account information in MassTaxConnect for future payments. You can have multiple Payment Channels per logon. Selectthe Payment Channels sub-tab for additional FAQs related to Payment Channels.

Can I use different bank accounts for different account types?

You can use different bank accounts to pay different account types.

To manage your bank account(s) for a particular tax account:

Log in to MassTaxConnect.
Select the Manage My Profile hyperlink in the top right section of the Home panel.
Select theMore…tab.
Select the ManagePayment Channels hyperlinkin thePayment Channelspanel.
If you want to use the same payment channel for all your accounts, don’t select an account.Select the Setup new payment channel hyperlink.
To create a payment channel for a specific account,select the Account Type hyperlink for the tax account in which you are adding banking information.
Select the Setup new payment channel hyperlink.
Enter the required information.
Select the Save button.

Please notethat updating your payment channel does not automatically update the banking information for your EFT payment agreement.

Can I make a bill, estimated, or extension payment without logging in?

Individual taxpayers can make bill, estimated, extension, or return payments on MassTaxConnect without logging in.

Go to theMassTaxConnect homepage.
Select the Make a payment hyperlink in the Quick Links section.
Select Individual payment hyperlink.
Provide the required information.
- Bill payments require a payment number for processing.

Business taxpayers can make bill payments on MassTaxConnect without logging in.

What are the methods of payment available on MassTaxConnect?

DOR offers taxpayers three methods of electronic payment:

EFT Debit:

With EFT Debit, the taxpayer authorizes the Commonwealth of Massachusetts' financial institution to:

Debit the taxpayer's bank account and
Creditthe Commonwealth's bank account for the purpose of making a tax payment.

This is the preferred method of payment.

Credit/Debit Card:

You may pay with your:

Visa, MasterCard, Discover credit card, or
Visa or MasterCard debit card.

There is a convenience fee of 2.35% of your payment amount charged by the third-party vendor that provides this service.

ACH Credit:

The Automated Clearing House (ACH) credit transaction option requires the taxpayer to instruct its bank to:

Debit their bank account and
Credit the Commonwealth of Massachusetts' bank account.

The taxpayer specifies the following:

Dollar amount
Payment effective date
Tax typeand
Tax period being paid.

The taxpayer's bank originates an ACH transfer transaction that must adhere to the Cash Concentration of Disbursem*nt as well asthe Tax Payment Addendum (CCD+TXP) format defined by DOR in the detail record layout.

To access the ACH Credit Layout:

Log in toMassTaxConnect.
Locatethe accounttype for the ACH Credit payment you are making and selectthe Make a Paymenthyperlink.
Select the Print ACH credit layout hyperlink.
A PDF of the layout is downloaded.
Print copies of the credit specifications (Record 6 and Record 7).
You must give these record formats to your bank.

What happens if my payment bounces?

Payments may take 2–3 days to process. If your payment bounces or is not released (rejected) by your bank, you will receive a letter from DOR. The most common reasons for a bounced or rejected or failed payment are:

Insufficient funds and
incorrect routing or account number.

How do I make a payment after receiving a bounced/rejected/failed payment letter?

MassTaxConnect makes it easy, convenient, and secure for you to make payments. MassTaxConnect gives you the option to pay by EFT debit. You may also pay with the following:

Visa, MasterCard or Discover credit cardor
Visa or MasterCard debit card.

There is a convenience fee of 2.35% of your payment amount charged by the third-party vendor that provides this service.

Can I file now, but make a payment later?

Yes. You can file now and pay later, but it is recommended that you file and pay at the same time.

If you do not pay with the return at the time of filing, DORwill send out a bill for the tax plus any interest and applicable penalties if it is considered late.

Which account types can be paid through MassTaxConnect?

All account types can be paid on MassTaxConnect.

Can we pay corporate estimated tax payment too?

Yes. Most corporate estimated tax payments can be made through MassTaxConnect.

What is a debit block or filter?

Debit blocks protect your bank account(s) from unauthorized electronic charges. If your bank account has a debit block, your bank will only process payments for parties that you have previously authorized. If you don't authorize DOR by providing DOR’s Company Identification Numbers, your bank will reject the payment.

In this case, you may receive a bill for the amount due, including any:

Applicable penalty and
Interest.

If you are unsure as to whether you have a debit block on your bank account, please contact your bank.

Will the state automatically go into my account and take the money?

No. You must authorize DORto debit a specific amount for a specific date.

Certain delinquent accounts may be subject to collection actions.

I have a bill that I’m unable to pay in full. What should I do?

Log in to MassTaxConnect.
Select the Request a payment plan hyperlinkunder theMore…tabin the Collection Notices section.

You must have previously received a bill for the liability, be eligible and meet all the requirements to apply.

At what point in the billing process am I eligible to request a payment plan?

Before an official payment plan can be set up, you will need to have received a Notice of Assessment (NOA). You can make payments towards your liability prior to the billing, but the NOA must be issued before setting up the terms of the plan.